This Refund Policy applies to point packages and subscriptions purchased on the StoryWave short-drama platform at drama.storywave.hk and is issued by HONG KONG FENGQI STORYWAVE DIGITAL TECHNOLOGY LIMITED (香港風起映海數字科技有限公司).
1. Point Packages
Within 7 days of payment confirmation, a point package may be refunded in full if none of its points have been used. Once any point from the order has been spent on an episode, the order is non-refundable. Refunds are returned to the original payment method; fees charged by the payment institution, if any, are not refunded.
2. Subscriptions
You may cancel a subscription at any time. The refund is calculated pro rata on unused days: refund = amount paid × (remaining days ÷ total subscription days), excluding the day of cancellation. Subscription benefits end immediately on cancellation; episodes already unlocked with points are unaffected.
3. Removed Series
If a series you unlocked with points is permanently removed from the Platform, you may request that the points spent on it be returned to your account.
4. Not Refundable
- Point packages that have been partly or fully used;
- Point packages more than 7 days after payment confirmation;
- Accounts suspended for breach of the Terms of Service;
- Points granted manually, as gifts or in promotions.
5. How to Request
Email info@storywave.hk from your sign-in email address, quoting the order number and reason. We reply within 5 business days; approved refunds usually arrive within 7–14 business days depending on the payment institution.
6. Contact
HONG KONG FENGQI STORYWAVE DIGITAL TECHNOLOGY LIMITED
Room 721A, 7/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
Email: info@storywave.hk · Tel: +852 6658 8222